French Operations Executive

Harrow, London (Greater)
17 May 2018
17 Jun 2018
Job function
Full Time
Contract Type

Our Operations Department ensures our clients have the best possible holiday experience in Great Britain  and Ireland. They are the main contact for our clients and suppliers from the point of booking, until the tour’s completion.  

 Responsibilities include:

 Preparation of the tours: generating the bookings in our reservation system Tourplan and requesting the services to our suppliers

 Checking itineraries (feasibility & conformity with clients’ publication)

 Booking and planning all services according to the itinerary

 Dealing with additional client wishes

 Distributing all necessary information to all partners so that tours run smoothly from start to finish

 Issuing the correct documentation (e.g. invoices, vouchers, travel documents) on time

 Providing 24-hour emergency assistance to German speaking customers  
Required skills and experience:

 A passion for our destinations Great Britain and Ireland

 A positive attitude

 A good problem solver

 An effective team player

 An accurate working style, with attention to detail

 Strong spoken and written communication skills

 Language skills: fluency in both written and spoken French and English

 Previous experience in group or coach travel is an advantage

 Proficiency in Microsoft Office Packages (Outlook, Word, Excel) 

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