GLOBAL OPERATIONS MANAGER IN BUSINESS TRAVEL

Location
City of London, London, England
Salary
£42000 - £45000 per annum + Company Benefits
Posted
18 May 2018
Closes
08 Jun 2018
Ref
20463
Contact
Darren Cole
Job function
Management
Hours
Full Time
Contract Type
Permanent
Global Operations Manager - City of London
An exciting opportunity has become available to work for this international business travel client. Exciting times lay ahead within this company consistently securing new business and expanding operations. Now is a great time to be joining!

THE JOB:
As the Global Operations Manager you will be managing all operational activities relating to the delivery of a consistent, quality and measurable service for a variety of client accounts across the globe.
As a Global Operations Manager the key areas of activity will include:
*Communication across all levels of the business
*Management, Training and Development
*Process Management
*Account Management
*Customer Focussed Results

DUTIES INCLUDE:
*You will be the key point of contact for all operations teams and client global travel teams.
*Scheduling meetings to ensure effective communication and providing an opportunity to discuss any issues.
*Developing technical competence with online booking tools, profile management tools and other third party technologies adopted by clients.
*Attend and contribute in meetings at all levels internal and external.
*Ensuring staff appraisals are carried out in timescales
*Overseeing correct staffing levels in conjunction with Operations Managers.
*Contingency and succession planning.
*Analysing complaints
*Ensuring all account management activities completed effectively.
*Deliverance of SLA's are met or exceeded
*Clear understanding of individual clients and their outlook.
*Measure telephone, PNR and transactions ensuring maximum productivity.
*Supporting the Global Business Manager to deliver the business plan.

EXPERIENCE REQUIRED:
You must have significant experience of working in Business Travel.
This role level would suit an existing Operations Manager looking to progress.
Full experience of how a Business Travel operation works.
Previous people, process and account management skills.

OTHER USEFUL INFORMATION:
Working Full Time, Monday to Friday within their prestigious City of London offices.

THE PACKAGE:
For the successful candidate there will be a competitive annual salary circa £44,000 plus company benefits package which will be discussed at interview stage.

INTERESTED?
To apply for the position of Global Operations Manager
Click 'Apply' now and submit your CV.

YOUR CONTACT:
Darren Cole - Senior Account Manager - 0203 887 9444
darren@traveltraderecruitment.co.uk

PLEASE NOTE:
Due to the volume of applications received, only suitable candidates will be contacted.

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