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- Contract Type
In a nutshell
We’re Virgin Holidays and this is no ordinary Sales Centre role. Join our team on a full time basis and you’ll be the gatekeepers ready to help our customers find their perfect holidays in Florida and the rest of USA.
Virgin Holidays ambition is to be a Tour Operator most loved by our customers. We believe in offering irresistible, effortless and great luxury experiences. We’re not about the ‘hard sell’; we make our customers feel welcome by providing advice and guidance to help them find the right product that best suits their needs. We have stretching targets but through answering calls, maximising sales opportunities and using flair to sell luxury holidays we’ll expect you to smash them.
Day to day
Taking calls from our customers on a daily basis offering them expert destination knowledge every time Using your personality you'll adapt to each and every customer bringing our amazing products to life and promote the Virgin Holiday experience to all in a positive and enthusiastic manner. Meeting and exceed set targets including conversion and productivity measures Utilise multiple reservation systems to obtain quotations and to complete bookings Follow up on customer leads to maximise sales Ensure all bookings are made with accuracy and care to meet set Quality Assurance targets Adhering to company policies and procedures when dealing with challenging customer queries and problems Taking pride in your day to day work, you will behave in a professional manner when dealing with customers to provide a first class service Play a full and active role in the Contact Centre customer experience, ensuring that you are continually developing and learning
At Virgin Holidays, we are always striving to provide an excellent customer experience from start to finish, and that’s where you come in. If targets motivate you, and you love the thrill of making a sale by matching our great products to our customers, why not apply to join our sales team?
To apply for this role we are looking for people who have a genuine passion for wanting to work for Virgin Holidays alongside have experience of dealing directly with customers, either face to face or over the phone. This role requires an excellent communicator with interpersonal, influencing and negotiation skills.
You’ll be pro-activity and versatile with a passion for customer experience alongside working accurately under pressure. Virgin Holidays is unconventional, innovative and expanding business so we expect our people to be creative and adaptable whilst remaining focused on delivering an exceptional level of service. In return for all your hardwork you'll get to work within a culture that is fun and fast paced whilst sharing in the many benefits of working for the famous Virgin Brand.
At Virgin Holidays we never stand still so that’s reflected in our recruitment process so you will need to be able to start with us in July 2018 and have no holiday for 2 months following it, that’s so you don’t miss a second of our extraordinary training course!
So if you’re ready to start your journey to no ordinary job then click the apply button now!
Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.
Be you - our differences make us stronger
Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people. Click here to follow us on LinkedIn and view our latest company updates and current live vacancies.
To all recruitment agencies: Virgin Holidays does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Holidays employees. Virgin Holidays is not responsible for any fees related to unsolicited CVs.