Business travel support agents

Location
Amsterdam, North Holland, Netherlands
Salary
£20985 - £33576 per annum
Posted
24 May 2018
Closes
21 Jun 2018
Ref
50098
Contact
Duncan Tingle
Job function
Sales
Hours
Full Time
Contract Type
Permanent


Business Travel Support Agents - Required for this niche business travel company who have had a huge amount of investment and are in the process of opening an office in the City Centre of Amsterdam. They are looking for a number of support agents to help clients with any questions in regard to the app when they are booking their corporate travel. Travel industry experience is a must, ideally in business travel with GDS knowledge, but they will look at leisure consultants with strong GDS knowledge . They will pay between €25k-40k + benefits.

Business Travel Support Agents Duties
  • Assist clients and support team members on any form of correspondence between customer and company to provide app and travel related support. Examples may include help in finding core problems with the app, airline assistance in finding efficient routes to secure the lowest available fares, changes to existing reservations and exchanging tickets, understanding travel products and general travel services in response to identified, specific client needs by effective use and knowledge of the airline industry, GDS and third party technology
  • Acts on customer requests including complex and lengthy specifications
  • Provides clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations
  • Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques
  • Escalates issues to Manager as needed to solve both travel and tech related problems


Business Travel Support Agents Skills Required
  • Travel industry experience is a must, Ideally in corporate but they are open to leisure consultants
  • GDS trained, ideally Sabre but they will cross train
  • Tech Savvy
  • Very customer service orientated
  • Willing to learn
  • Career orientated


If you are interested in the above role please call Duncan on 0207 397 1287 quoting DT50098 or send your CV to duncan@candm.co.uk

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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