Operations Executive

Romford, Essex, England
£22000.00 - £24000.00 per annum
25 May 2018
22 Jun 2018
Nick Smith
Job function
Full Time
Contract Type

Operations Executive, Romford, Salary to £24k
We are seeking experienced customer focused operations executives for this expanding long haul operator based in Romford. They are looking for an experience travel professional from either a customer service, reservations or admin background with ideally knowledge of a GDS. The role is responsible for fielding and resolving any post booking enquiries and changes
They will pay up to £24k for this mainly Monday to Friday Role with occasional Saturdays.

Operations Executive Responsibilities:
Delivering first class, professional customer service
Resolve customer queries regarding products and services
To provide suitable solutions to problems
Dealing with queries from customers via telephone and email
Skills aimed at upselling products
Dealing with changes to bookings
Liaising with suppliers regarding reservations
Obtaining customer information to complete bookings
Continually educate themselves through industry research
Dealing with queries from other internal departments
Assist with other areas of operations when required

Operations Executive Requirements
Travel industry background in reservations, customer services or admin
GDS knowledge will be an advanatage
Excellent communication skills (verbal and written)
Passionate about customer service and meeting client needs
Able to work in a fast-paced environment
Ability to remain calm and composed under pressure
Resourceful, flexible with strong attention to detail
Efficient, organised and proactive
Able to work on own initiative and take ownership for completing tasks
Ability to identify and understand customer needs
Positive professional attitude

Operations Executive Additional Information:

Salary up to £24k
Monday to Friday 9am to 5.30pm, pro rata Saturdays once a month

If you are interested in the above role please call Nick on 02073971286 or send your cv to nick@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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