Customer Operations/After Sales Executive

7 days left

Recruiter
Location
London (Greater)
Salary
£25k per year + Excellent Benefits
Posted
04 Jun 2018
Closes
02 Jul 2018
Ref
TY23208
Contact
Tony Yerasimou
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Customer Operations/After Sales Executive

Central London

£25,000 + Excellent Benefits

My client is a leading direct sell tour operator who specialise in worldwide luxury holidays.

They are now seeking to recruit Customer Operations/After Sales Executives to assist with customer service delivery to clients ensuring they receive the highest level of customer service.

The role is effectively dealing with the management with all post sales activities.

The role does involve shifts so flexibility is required although there is an option to cover some of these shifts from home.

Customer Operations/After Sales Executive Responsibilities and Duties:

  • Handling all necessary admin processes related to bookings from both call centre and online channels
  • Handling switch selling where the customers online selection is unavailable
  • Administering all amendments to bookings including elective changes by customers and schedule changes
  • Undertake as required upselling activities offering lounges, transfers and additional products for online and call centre bookings
  • Dealing with cost adjustments
  • Allocation of bookings to Sales staff
  • Follow up on pending hotel confirmations
  • Follow up outstanding balances
  • Ensuring that all ticketing and payment deadlines are met
  • Logging all customer service queries

Customer Operations/After Sales Executive Experience Required:

  • Previous tour operations experience and working knowledge of a GDS
  • Previous sales or customer service experience gained within the travel industry is essential
  • Ability to work under pressure
  • Good negotiation skills
  • Flexibility to work shifts

Customer Operations/After Sales Executive Salary and Benefits

  • Base salary of £25,000
  • Pension
  • Discounted Holidays
  • 20 days holidays
  • Good career progression opportunities

To apply for the Customer Operations/After Sales Executive role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 to discuss the role and company

Please note, by applying to this job vacancy, you agree that New Frontiers Recruitment Ltd can hold your personal information on our secure database for the sole purpose of helping you with future employment. We will NEVER pass your details to 3rd parties without your express permission. You have the right to request for your details to be removed at any time, please email tony@newfrontiers.co.uk and we will action immediately.

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