Personal Travel Expert - John Lewis Newcastle
We Live and Love Travel.... Do you?
There’s a very simple reason why Kuoni consistently tops the awards. It’s thanks to our outstanding Travel Experts who go the extra mile to craft the perfect holiday that’s unique to the customer - it’s what we are famous for!
Kuoni holidays don’t come off the shelf; they are tailor made and crafted to suit the individual needs of the customer – while offering exceptional customer service. This can be delivered face to face, over the phone, via email or online chat.
We believe the best advice comes from personal experience, from someone who knows the destination inside out. They have felt it, tasted it, swam in it and basked in its glory…. Do you agree?
If so, we have an exciting opportunity for a new Personal Travel Expert to join our store in John Lewis - Newcastle.
As a Personal Travel Expert you will be delivering a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, tastes and spend and of course, created with absolute commitment to quality. Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with trade partners.
Our stores are open seven days a week with a requirement to work 37 hours across 5 days which will include a selection of shifts including evenings and weekends.
Our desired applicant will:
o Be passionate and enthusiastic about travel (with first-hand experience of longhaul destinations - not just Europe)
o Have excellent communication skills - can not only talk to our customers but listen to them; building a relationship while you build their dream holiday
o Have a good knowledge of the travel industry & experience in selling tailor-made holidays (not essential)
o Be driven to achieve in a sales and service environment
o Manage own time effectively; there’s a lot to do before, during and after the customer journey
o Be self-motivated and dedicated to follow up on enquiries
o Committed to delivering outstanding customer service
o Adaptable and be flexible in an ever-changing and Omni-channel environment
o Be a team player and continually strive to improve own knowledge and skills
If you feel you have the ‘Kuoni-ness’ that we are looking for and would like to join us there are many benefits that you can expect in return for hard work, dedication and delivering outstanding service, such as -
o You will travel the world, you will sell the world. You’ll learn about the destinations and products that you are selling first-hand
o A welcoming and positive working environment, engaging and enthusiastic colleagues
o Competitive starting salary (£17,000 - £19,000 depending on experience) plus generous uncapped performance related pay (sales and service)
o Comprehensive induction training programme at head office and regionally
o Sales Incentive rewards & recognition programme
o Discounted personal travel, holiday prize draws and free annual travel insurance
o The opportunity to grow and develop within the business
To apply, please visit: http://kuoni.peoplehr.net/Pages/JobBoard/Opening.aspx?v=6569fbfe-6ea7-4261-a4ba-eecf1871b6dd