Group Operations Account Manager (inbound Europe DMC)

Location
London, England
Salary
£25000 - £30000 per annum
Posted
08 Jun 2018
Closes
15 Jun 2018
Ref
20540
Contact
Michael Ruggiero
Job function
Operations
Hours
Full Time
Contract Type
Permanent
Do you have extensive experience of incoming group and incentive travel into Europe? A successful and well established incoming destination management company is seeking an experienced incoming group operations expert to join their friendly and busy team.

This successful DMC offers comprehensive ground handling services throughout Europe for special interest and leisure groups visiting Europe from long-haul markets.

Key skills required:

* Fluency in English and an additional European language would be very useful
* A minimum of two years' experience in an inbound operator or DMC in a group operations role.
* Excellent knowledge of the UK and Europe
* Ability to research events, incentive, conference market
* Ability to work as part of a team and independently.
* Proven experience of preparing quotes and operating groups for the entire lifecycle of an enquiry.

Summary of Role:

* To produce competitive quotes for your clients.
* To build relationships and maintain a great working relationship with your clients.
* To build relationships with all suppliers and ensure that you have excellent knowledge of any services that are offered.
* To assume all responsibility for your clients pending and confirmed groups.

Breakdown of role:

* To acknowledge and qualify (via phone) all new requests
* To make sure that all offers are sent out in our standard format and are all entered into tourplan and that any amendments etc are all tracked in tourplan as well
* To ensure that your offer reflects what the client wants without compromising on quality and price.
* To update the enquiry log on a daily basis with all the correct information in order for yourself and management to have an overview.
* To ensure that all offers are followed up immediately and then within one week of sending and then after that as per option date given.
* To organise and participate in any client fam trips that need to take place in order to win or facilitate a booking.
* To maintain good relationships with all clients and ensure that any promises/deadlines that are made to them are kept.
* To keep abreast of who our competitors are, who they work with both clients and suppliers and what they are offering
* To build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.
* To buy under budget(without compromising on quality) where possible in order to increase the margin.
* To send invoices on time to clients and ensure that all payments are made within time guidelines.
* To liaise with accounts on all supplier payments and ensure that they are paid in advance of group arrival if this is what has been agreed.
* To never let a group travel without payment.
* To ensure all your files are kept in a organised manner that enables others to cover for you if the need arises
* To deal with complaints as and when they arise in a professional manner
* To take your turn in the emergency phone rota

The Package:
The successful candidate can expect an excellent and competitive salary and the opportunity to work for a leader in the inbound European DMC market.

If you feel you have the right experience and skills please send your latest CV to Michael@traveltraderecruitment.co.uk or click 'Apply' and follow the instructions.

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