After Sales Travel Consultant

Recruiter
New Frontiers
Location
Bromley
Salary
£20k - 21.5k per year + Bonus and Excellent Benefits
Posted
10 Jun 2018
Closes
08 Jul 2018
Ref
TY23046-2
Contact
Tony Yerasimou
Job function
Operations
Hours
Full Time
Contract Type
Permanent
After Sales Travel Consultant South East London/Kent

£ to £21,500 + Bonuses

My client is a leading tour operator specialing in long haul worldwide destination.

They sell through both the tarvel trade and directly to travellers.


Due to expansion, they are now seeking an After Sales Travel Consultant to join their customer services team.

The After Sales Travel Consultant is responsible for ensuring that all customer post-booking questions, requirements, concerns and requests are handled with speed, accuracy and professionalism.

After Sales Travel Consultant Duties and Responsibilities:

  • Amending pre-departure bookings
  • Managing all cancellations and booking changes
  • Advising customers of any changes to their itinerary
  • Supporting the Call Centre Sales team
  • Up-selling ancillary where possible
  • Providing excellent customer service
  • Distributing customer confirmations and documentation via both email and post
  • Ensuring that the best service is provided to each and every customer

After Sales Travel Consultant Experience Required:

  • Previous travel industry experience
  • Excellent communication skills, both written and verbal
  • Attention to detail
  • Strong organisational skills
  • Team player with excellent time management skills
  • Flexible self-starter
  • Ability to work effectively with strong prioritization skills
  • Strong understanding of long haul product

After Sales Travel Consultant Salary and Benefits

  • Base salary to £21,500 + Bonuses
  • Monday to Friday., 1 Saturday in 3 with a day off in lieu
  • 22 days holiday
  • Pension
  • Travel concessions

To apply for this After Sales Travel Consultant role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 for more details.

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