Customer Service/Sales Trainer
Objectives of the Position:
Our Customer Sales Department plays a very important role in the conversion of sales and high levels of service delivery for our valued customers.
This purpose of this role is to play the lead role in the CSC team, taking ownership for team performance. As Coach and Trainer you provide clear direction and support to team members. You are a supportive and encouraging leader, coaching and mentoring team members to develop to their fullest potential. You will develop your team through regular guidance and assistance in addition to identifying training needs, organising additional training as required.
You are constantly looking for ways to get the best out of the team and to improve performance and job satisfaction. You are able to work with different personalities and adjust your own leadership style accordingly.
As a Coach and Trainer you are an excellent support to the UK Customer Contact Centre, always reliable and trustworthy and happy to assist wherever needed. Open to feedback and to improving personal performance as well as that of your team.
·Ensure that your service to customers delights and positively impact that customer
§Evaluate all aspects of staff performance using reports and analysis to support assessments and appraisals.
§Promote staff development via training (both formal and informal) and timely and honest feedback
§Planning and organising the day to day activities of the team to achieve the service goals of the department
§Excellent leadership and coaching/Training skills and the ability to lead by example
§Exceptional customer service skills and experience in telephone sales
§A proven ability to build rapport and foster strong business relationships
§Good attention to detail and quality
§A positive and enthusiastic approach and the willingness to be hands on
§Best practice approach to problem solving
§Analytical and an ability to draw meaning from reports and data
§Competent in using Excel, Word and PowerPoint
§Confident, self-motivated and possessing an engaging communication style (written and verbal)
§Proactive and forward-thinking with an inclination to use own initiative
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