IT Support Coordinator

South West London, London, England
£22000 - £24000 per annum
21 Jun 2018
19 Jul 2018
Charlotte Williams
Job function
Full Time
Contract Type
An opportunity to work for one of London's leading sightseeing companies in an IT support role…

Reporting to IT & Projects Manager and working as part of an integrated IT team, the role will have a primary focus of supporting Back office systems and applications.
*Maintain all user access, permissions, quotas and auditing, such that access to appropriate folders, systems and programmes is controlled.
*Provisioning of new staff accounts as part of the on-boarding process, which includes assigning licences, creating folders and ensuring correct group membership.
*Managing the staff exit process to ensure accounts are disabled/deleted, folders removed and any appropriate data is backed up.
*Monitor disk usage on servers including Windows, MS Exchange, Shared drives and folder redirection servers to enable effective capacity planning ensuring optimal capacity at all times.
*Management of email accounts including MS Exchange user, shared and resource mailboxes, mail forwarding within the Exchange environment.
*Working within a team, troubleshoot issues and support back office applications and mobile apps and ensure issues/faults are restored immediately
*Monitoring System Recovery workstation backups to ensure issues are identified and resolved and failed backups are investigated and corrected.
*Working with external managed service provider to report and restore issues/faults.
*Liaising with ISP's and other IT vendors
*Managing IT inventory, licensing and optimal stock of IT consumables

*User account and mailbox management across Windows/Exchange
*AD management (desired)
*Desktop support, folder permissions and workstation backups
*Proficient in Microsoft Office 365 account management
*Storage monitoring and reporting
*Enterprise and PC Image based backup technologies (NetBackup Enterprise or Symantec System recovery desirable)
*Staff on boarding and Exit processes
*Scripting and automation experience including Windows PowerShell (desired)
*Networking protocols
*Experience in configuring Smartphones & Tablets
*Be prepared to take ownership of the role and must be able to take on ad-hoc assignments relevant to the role

This is a Monday-Friday role with working hours of 9:00 am - 5:00 pm.
A salary of £22,000 - £24,000 per annum is on offer

Call - 0203 887 9444
Email -
Click - "Apply Now"

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