Travel Customer Service

Market Harborough, Leicestershire, England
Up to £17760 per annum + travel & staff discounts & much more
28 Jun 2018
26 Jul 2018
Katy Gaskell
Job function
Customer Service
Full Time
Contract Type
Calling all Experienced Travel Consultants! Are you looking for a new role away from sales? Or are you experienced in customer service and looking to start your new career within the travel industry? Are you target driven? THEN THIS IS THE ROLE FOR YOU!!
My client is on the hunt for passionate people who care about what customers think and who can bring their fantastic holidays to life…someone who really values what it means to go on a holiday of a lifetime!
This fantastic opportunity is working for a well-established travel company that has a fantastic, niche product and is an innovative global company that stubbornly refuses to stop growing and is based in Market Harborough!
You will be responsible for providing quality information and support to customers about their existing holiday bookings by telephone, email & live chat in order to maximize customer satisfaction and retention.

* Handling inbound & outbound calls providing information and support to customers resulting in holiday bookings.
* Responsible for the delivery of all sales/revenue/targets set by the business.
* Responsible for conversing with our customers, who are calling for the very first time, creating the excitement of the starting point of booking their next holiday with us.
* Up sell & cross sell products and services including switch selling customers on to alternative options
* Advising existing customers of any holiday changes
* Investigate customer queries & complaints
* Working towards targets

* Minimum 6 months sales experience dealing with customers over the phone or face to face
* Excellent Communication & Customer Service Skills
* Experience within a target driven environment
* Good keyboard skills with experience in Microsoft Office (including Word and Excel)

The successful candidate will receive a competitive basic salary from £17760 depending on experience. This is a fantastic opportunity not to be missed!!
The hours of work are covered are from 9am-6pm Monday - Friday & 9am-5:30pm Saturday NO SUNDAYS

If you are interested in this great opportunity please send your updated CV to or follow the link TO APPLY.
For more information please call Katy at Travel Trade Recruitment on 0121 450 9776.

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