Operations Manager - Tour Operator

Sutton, Surrey, England
Market Rate
06 Jul 2018
03 Aug 2018
Louise Fox
Job function
Full Time
Contract Type

Operations Manager - Tour Operator

This specialist tour operator are leaders in their field, offering a wide range of inspiring holidays and school trip programmes. They invest significantly in their people and really are an amazing business to be part of. This department are looking for a strong operations manager to look after a small team whose product sells to schools, colleges and universities. This really is a unique opportunity to be part of a very special business.

Operations Manager - Features:

  • You will have full responsibility for the management of the operations team to maintain quality standards, including staff performance, training needs, providing guidance and motivating staff
  • Your responsibilities will include staff performance and training as well as assisting with bookings when necessary
  • Managing and overseeing the day to day workloads, ensuring all bookings are being progressed and that the operations team are guiding each group leader through the process and that paperwork is completed in time
  • Take control of situations that arise on group tours and see through to conclusion
  • Manage the process for post trip follow up
  • Investigate any negative feedback
  • Manage the Teacher Tour Leader process

Operations Manager - Skills Required :

  • It is essential that you have managed an operations team within the travel industry
  • Experience of working in group travel would be ideal
  • You will be proficient in Word, Excel and Powerpoint
  • Ideally you will be educated to degree level and very well travelled

Operations Manager - Additional Info:

You will be working Monday to Friday and the business offer lots of opportunity to travel with a good range of benefits. There is an element of 24 hour cover needed 4 to 5 weeks a year

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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