Customer Service & Operations Manager

Near Redhill (Surrey)
Salary negotiable depending on experience
09 Jul 2018
09 Aug 2018
Job function
Customer Service
Full Time
Contract Type

Customer Service & Operations Manager

Specialist Tour Operator - Surrey

Salary negotiable depending on experience

Are you an experienced Customer Service Manager / Operations Manager looking for a new challenge and wanting to join a Leading Specialist Tour Operator?

Jewels Travel Recruitment are working with a Leading Specialist Tour Operator who due to expansion are seeking an experienced Customer Service & Operations Manager to manage their successful travel customer service/ operations team of up to 5 experienced Customer Service & Operations.

As Customer Service & Operations Manager you will have responsibility for the management of up to 5 team members.


  • Undertake the day to day management of the customer service/ operations team to maintain quality standards, including staff performance, training needs, providing guidance and motivating staff.
  • Manage and oversee the day to day workloads, ensuring all bookings are being progressed and that the operations team are efficiently guiding each group leader through the process and ensuring they receive all necessary paperwork in good time
  • When necessary, assist with booking queries and provide first point line management support to staff.
  • Ensure that you and the team have a high level of product knowledge, and the team are applying it in their roles.
  • Work with the Product team to ensure the team have the product they need to sell, both contracted and loaded in the reservations system
  • Assist with recruitment and training of new staff.
  • Monitor operations team members performance and discuss this during fortnightly 1:1 meetings

Experience Required

  • Management experience within the Travel Industry
  • Good knowledge of Microsoft Word, Outlook, Excel and PowerPoint
  • Proven ability to mentor and supervise staff

How to Apply

Please apply to advert or via Jewels Travel & Hospitality Recruitment website with a copy of your CV.

Please note only suitable candidate will be contacted for this position. If your skills are not what the client is seeking for this position your CV will be added to our database where you will be considered for other roles as they become available that match your skills and experience.

Once you are added to our database you will receive emails of our "New Vacancies" covering all our new and available jobs as they become available

You will also receive weekly/monthly email newsletters from Jewels Recruitment, listing ALL available jobs in various locations and salary bands. Please advise us if you do not want to receive these new job alerts.


Apply for Customer Service & Operations Manager

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs