Customer Services Travel Administrator

Location
Essex, England
Salary
Market Rate
Posted
10 Jul 2018
Closes
07 Aug 2018
Ref
20687
Contact
Regis Banza
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
My client are offering a fantastic opportunity for a travel professional who is looking for a new challenge and to further their customer service experience within the travel industry. My client, a privately owned travel company based in South Essex, are entering a rapid growth plan. The successful candidate will have experience of working in a customer service environment, with excellent communication and organisational skills, within the travel industry.

JOB DESCRIPTION:
*Ensuring all passenger enquiries are dealt with in a timely manner.
*Dealing with all customer queries by telephone, email and on occasion, face to face.
*Ensure correct information is passed on to passengers.
*Administer cancellations and/or transfers received by email or post and ensure they are actioned in-line with company guidelines.
*Issuing documentations to passengers, such as ticketing, pre travel information, itinerary change letters etc.
*Entering passenger information onto our in house booking system correctly.
*Taking payment from passengers.
*Attending ship turnarounds, at various regional ports.

SKILLS REQUIRED:
*Previous experience within a the travel industry or customer service environment
*Pleasant & professional telephone manner.
*Effective Sales skills.
*Excellent communication and organisational skills.
*Good command of the English language both written and verbal
*Team Player
*Self-starter with own initiative.

THE PACKAGE:
The successful candidate can expect a starting salary of £17k - £22K. You will be part of an expanding business, with the opportunity for career progression. You will also receive excellent company benefits.

THE PACKAGE:
This role will involve working mainly Monday - Friday; 9am - 6pm with the occasional late shift (12pm - 8pm) and 1 Saturday a month (9am - 5:30pm).

INTERESTED?
If you have the relevant skills and experience, please follow the instructions to apply now.

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