Reservations Agent

Southwark, London, England
Up to £21930.00 per annum + bonus
11 Jul 2018
08 Aug 2018
Shannon O'Callaghan
Full Time
Contract Type

Reservations Agent - wanted for this well know high end Escorted Tours company based in Central London. They are looking for someone who has relevant travel sales experience looking for an exciting opportunity to join a well-established team and grow their current knowledge. They will pay up to 22k with the chance to earn a bonus.

Reservations Agent, Responsibilities:

  • Monitor & answer telephone calls (include corporate welcome and departure drill); handle all e-mails, written and personal enquiries from customers relating to new / existing bookings & web-bookings
  • Generate bookings in accordance with company procedure, paying close attention to detail in order to minimise errors and lost revenue
  • Confirm bookings by providing appropriate documents to the customer within agreed timescales
  • Respond to requests and enquiries relating to all aspects of our product and provide accurate advice to inform customer decision making
  • Contribute to the customer's complete satisfaction. Aim to resolve all issues as far as possible within limits of authority and escalate complaints to more senior staff when appropriate.
  • Give correct resolution timeframes for any call backs required

Reservations Agent, Skills Required:

  • Previous experience of achieving personal sales targets within a call centre or retail environment
  • Knowledge of both long-haul & short-haul destinations
  • A working knowledge of basic Microsoft applications
  • Exceptional customer service skills
  • A high standard of verbal and written communication skills
  • A professional and friendly manner. Approachable to both colleagues and customers
  • Ability to relate to our experienced and discerning travellers
  • Ability to work unsupervised, individually and as part of a team

Additional Information:

  • Bonus scheme in place
  • Occasional Saturday work with day off in lieu
  • 23 days holiday
  • Day off for holiday
  • Fam Trips

If this role is of interest to you, please apply by sending your CV to or call me on 02073971295 quoting SO50562

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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