Operations & Customer Service Executive – Luxury Travel (Mon-Fri)

Kensington, London, England
£28,000 - £30,000 per annum + excellent benefits
14 Jul 2018
21 Jul 2018
RPTR - 01413
Job function
Full Time
Contract Type

Operations & Customer Service Executive – Luxury Travel. The Operations & Customer Service Executive role is about passion, drive and having the fire to want to progress and develop your career with an outstanding luxury specialist that focuses on life enriching, experiential, inspiring, authentic and engaging form of luxury travel. The Operations & Customer Service position will support the sales and travel trade team from initial quote to fulfilment including proposals, costings, flight bookings & ticketing, supplier management, payment systems and final documentation.
Our ultra-luxury client focuses on exclusive and innovative, pre-defined worldwide luxury travel programmes and unique packaged trips, which are stimulating and are created to offer their Ultra High Nett Worth travellers outstanding true to life travel experiences.
Operations & Customer Service Executive Responsibilities:

  • To ensure a complete and detailed understanding of all experiential luxury trips sold
  • Assist with the monitoring of enquiries
  • To provide back office support to all sales consultants (Personal Travel Consultant, TA Manager and Corporate Manager)
  • On receipt of copy from sales consultants and supported by relevant material from suppliers, prepare covering itinerary to accompany brochure for set trip or create proposal for exclusive tailor-made travel
  • Prepare final travel documentation supported by sales consultant
  • Accurate input and maintenance of records into CRM
  • Ad hoc support to Product Team for itinerary creation 
  • To assist with any customer service issues, pre, during or post travel
  • Management and pre-population of booking forms for all trips overseen by Operations Manager
  • Ensure DMC/supplier contracts and Service Level Agreements (SLAs) are in place
  • Collate supplier invoices and pass to Finance Manager for payment
  • Manage team diary including setting up supplier meetings
  • Collate supplier invoices and pass to Finance Manager for payment  
  • Manage Amadeus flight and hotel bookings, including fare loading and some of the ticketing processes
  • To be professional, courteous, articulate and friendly at all times and to go beyond the norm in delivery member satisfaction

Now Let’s Talk About You:

  • Previous experience in Operations, Tailor-made Sales, Customer Service or Sales Support within Luxury Travel is essential
  • GDS preferable but not essential
  • Understanding the difference between mainstream and ultra-luxury holidays
  • Multi-talented and multi-skilled individual, able to handle different tasks at any one time
  • Articulate with outstanding command of the English language, both written and spoken

You will receive an attractive basic salary of £28,000 - £30,000 per annum + bonus and lucrative benefits, along with the opportunity to travel on fam trips to some outstanding luxury destinations. This is strictly a Monday to Friday, 9am – 5.30pm role.

​Sounds Like You?
If so, we’d love to hear from you!

Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.

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