French speaking Customer Support Associate

Location
Dublin, Leinster (IE)
Salary
€25k plus quarterly bonus & benefits
Posted
19 Jul 2018
Closes
19 Aug 2018
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Joining a newly created team, working in an expanding market and on behalf of a global household name, these fantastic new Customer Support Associate roles are based in Dublin and involve providing support and advice for our client’s French-speaking customers. There are a number of these brand new positions available, offering excellent opportunities for fluent French speakers to utilise their excellent customer service skills!

Handling a variety of inbound calls with high levels of customer service, the roles involve taking responsibility for troubleshooting and assisting with site navigation, order processing and tracking, handling delivery issues, processing refunds and other website issues. As well as being customer-focused and flexible, the successful candidates will be confident communicators and must be fluent in both written and spoken French and English. Computer navigation skills are essential for these roles as well as problem solving skills and the ability to multi-task and in return, our client are offering an attractive package including a competitive salary of €25,000 plus a generous quarterly bonus and other great benefits.

If you’re interested in finding out more about these French speaking Customer Support Associate roles, please contact us today for a confidential chat or apply online!

Role of French speaking Customer Support Associate:

  • Taking inbound calls from French-speaking customers
  • Handling each call with exceptional levels of customer service
  • Building rapport and ensuring service is delivered to contractual KPIs
  • Clarify customer requirements, troubleshooting and using support tools to resolve issues
  • Assisting with site navigation and other website issues
  • Processing and tracking orders, refunds and dealing with delivery problems

Skills required for the role:

  • Fluency in written and spoken French and English
  • Exceptional customer service and communication skills
  • Strong IT skills including computer navigation
  • Ability to problem solve
  • Highly organised and able to multi-task
  • Flexible and adaptable

If you’re interested in learning more about these French speaking Customer Support Associate roles, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

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