Cruise Sales Consultants - OTE £55K +

Recruiter
New Frontiers
Location
London (Greater)
Salary
Market related
Posted
21 Jul 2018
Closes
18 Aug 2018
Ref
TY23112-3
Contact
Tony Yerasimou
Sector
Cruise
Job function
Sales
Hours
Full Time
Contract Type
Permanent

Cruise Sales Consultant
£19k Realistic and achievable OTE £55k
South West London

My client, a leading luxury cruise company is seeking money motivated Sales Consultants to sell luxury cruises.

The role involves handling client enquiry calls and dealing with web queries offering bespoke cruise products based on their requirements.

This incorporates selling flights, accommodation, land arrangements as well as the actual cruises.

Previous travel sales experience is not essential as clients will look at money motivated Sales Consultants with previous experience in a targeted sales environment or ambitious graduates.

Travel experience is an advantage but is not essential, the ability to sell is!


Cruise Sales Consultants Responsibilities and Duties:

• Convert enquiries into sales, delivering exceptional customer service, matching products and service to the customer needs
• Using expert knowledge assist customers with suggestions and ideas on itineraries.
• Check availability and price attempting to close the sale on every opportunity
• Actively seek to improve the level of service offered to customers with a commitment to go the extra mile and exceed customer expectations on every customer contact
• Achieve and exceed sales performance targets against key performance indicators including call conversion & revenue targets
• Achieve 100% booking accuracy, ensuring the customer is made aware of any relevant information that may impact their cruise experience
• Take ownership and accountability of own quality of work to minimise the risk of errors
• Achieve and exceed call handling levels for number of calls answered, call duration and admin time
• Demonstrate a sense of urgency to changing call volumes and adapt as required
• Develop and increase knowledge of products and geographical areas through training and self-development
• Communicate to relevant management/internal contacts changes in customer needs, levels of customer satisfaction and product availability.

Cruise Sales Consultants Skills Required:

• Previous targetted sales experience or ambitious graduates
• Track record of achieving and exceeding sales and service targets
• Highly sales motivated
• Excellent communication skills, builds strong trusting relationships with customers
• Ability to work under pressure and to sales/call handling targets with a strong sense or urgency
• Passion for selling & strong geographical knowledge
• Exceed customers expectations
• Highly numerate with an excellent attention to detail
• Pro-active problem solver and takes ownership for own performance and development
• Committed and flexible approach, a strong team player
• Confident and self motivated to exceed targets
• An understanding of the sales/call centre environment and culture

Cruise Sales Consultants Remuneration and Benefits:

• Base salary of £18,000
• Realistic OTE of £55K +
• 22 Days Holiday

To apply for this exceptional Cruise Sales Consultant role, please email your CV to tony@newfrontiers.co.uk or contact Tony on 0207 812 3820

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