Online Support Consultant (French speaking)

Location
Dublin, Leinster (IE)
Salary
€25,000 plus excellent benefits
Posted
30 Jul 2018
Closes
30 Aug 2018
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

We’re seeking computer-savvy French speakers for some fantastic new roles in Dublin, for immediate start! There are several positions available in this newly-created team, providing support and guidance to French-speaking customers regarding a new online-shopping tool, offering an attractive package and a fantastic opportunity to utilise your fluency in French in a great new role in a bustling, multi-cultural city!

The successful candidates will be fluent in both French and English and will have both strong customer service and IT skills as the roles involve navigating, trouble-shooting and problem-solving on the tool, as well as offering support and advice. Our well-known client is offering a generous package including a competitive starting salary of €25,000 plus bonuses and excellent benefits including pension, life assurance, education allowance, discounted gym memberships, medical and phone plans, free parking and an on-site canteen. For those not already based in Dublin but keen to relocate, our client is also offering a generous relocation bonus as well as help and advice with every step of the relocation process!

If you’re interested in finding out more about this Online Support Consultant (French speaking) role, please contact us today for a confidential chat or apply online!

Role of Online Support Consultant (French speaking):

  • Dealing with inbound calls from French-speaking customers
  • Handling customer service queries regarding an online-shopping tool
  • Building rapport, offering expert advice and solutions to problems
  • Processing and tracking orders and handling delivery issues
  • Remaining calm under pressure and offering high levels of customer service

Skills required for the role:

  • Fluency in both French and English
  • Previous customer service experience
  • Strong IT skills including the ability to navigate around computers/websites
  • Ability to remain calm under pressure, trouble-shoot and offer practical solutions
  • Confident and professional telephone manner
  • Ability to work well as part of a team

If you’re interested in learning more about this fantastic Online Support Consultant role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

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