TEAM LEADER - 1ST AND 2ND LINE SUPPORT

Location
Reading, Berkshire, England
Salary
Up to £30000.00 per annum
Posted
02 Aug 2018
Closes
30 Aug 2018
Ref
50697
Contact
Amy McInally
Job function
Management
Hours
Full Time
Contract Type
Permanent

This independent travel company specialising in an online booking tool are recruiting for and experienced Team Leader to support the 1st and 2nd line helpdesk team. Paying £30K based in Reading.

Team Leader, 1st and 2nd Line Support - Responsibilities:
- Responsible for the day-2-day running of both the 1st and 2nd line support team teams
- Co-ordinating leave and sickness records
- Monthly reporting of call statistics and incidents to the Head of System Support
- Keeping up to date with the Evolvi product and new features
- Carrying out reviews and appraisals for 1st and 2nd line support team members

Team Leader, 1st and 2nd Line Support - Skills Required:
- Previous Team Leader experience would be preferred, alternatively someone looking to take the next step up.
- Preferably should have a back ground in the corporate travel industry or within a call centre/help desk environment.
- Ideally knowledge booking UK rail using the Evolvi system

Additional Information:
- Paying £30K
- Based in Reading
- Working Mon - Fri 09.00 - 17.30

To apply for this Team Leader role please either apply online, email your c.v to amy@candm.co.uk or call Amy on 02073971284 quoting Ref:AG50697

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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