Customer Care Executive (Travel Industry)

Location
Edinburgh, Scotland
Salary
additional company benefits
Posted
07 Aug 2018
Closes
04 Sep 2018
Ref
20837GTH1
Contact
Gemma Thelwell
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Are you currently looking for a new challenge in the travel industry? Do you know North America well?
Customer Care Executive required for this Edinburgh based travel company.

JOB DESCRIPTION:
The core responsibility here is to provide a full account handling / customer services function in respect of all group bookings operating in Scotland for North American clients.

Responsibilities include:
- Use your English language skills, liaising with North American groups coming to Scotland on this company's tours.
- Ensure that group operations operate as smoothly as possible, in a timely fashion..
- Utilise the specialist tour system, effectively.
- Develop and maintain strong relationships with overseas clients / suppliers.
- Meet / visit clients as appropriate and when required.
- Attend trade shows as required.
- Assist in operating this department's 24 hour emergency phone.
- Report to the Customer Care Manager.

EXPERIENCE REQUIRED:
The ideal candidate would be coming from a similar tour operating background.
Experience of North America and a language in Italian, Spanish, French or German is an advantage.
You will have good customer service skills, good computer literacy and good organizational skills.
THE PACKAGE:
There is a very competitive basic salary on offer here, with a benefits package in addition. This business are very proud of the strong reputation they hold so you will be part of their ongoing success.
The core working hours are Monday to Friday, 09:00 - 17:30, with some flexibility for helping with the emergency phone, attending any trade shows required and, indeed, any additional help on tours.
This truly is a genuinely excellent opportunity seeing you progress personally & professionally.


INTERESTED?
If you're keen to be considered for this excellent opportunity, please send your CV to gemma@traveltraderecruitment.co.uk or call Gemma on 0161 9236120



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