Senior Customer Care Executive (Travel Industry)

Edinburgh, Scotland
additional company benefits
08 Aug 2018
05 Sep 2018
Gemma Thelwell
Job function
Customer Service
Full Time
Contract Type
Great opportunity has arisen to work for an internationally recognised Group Travel company in Edinburgh. Do you have experience of specialist group travel, FIT, conference or events? Looking for a new challenge? This could be the perfect role for you.

Job Description:
The overall role will be to ensure customer service delivery for the group travel markets, and to support 2 team members in mentoring and supervision.

Key Responsibilities:
*Responsibility for the management of the Customer Care function. Key to this is to ensure that all group operations for the Company run smoothly, on a timely basis and to ensure that the Company's profit margin targets are achieved on each file.
*Direct responsibility for customer care handling of key specific accounts
*To undertake to be the first point of escalation for Customer Care Executive for advice on day to day issues.
*Support Customer Care team
*To ensure company standards of customer care are met including monitoring of responses to clients and ensuring clients are responded to in a timely and professional manner.
*Development of relationships with overseas clients.
*Meeting/visiting clients as appropriate
*Attending Trade Shows as appropriate

Experience Required:
*Fluency in English is an essential requirement (oral & written) and another language French, German or Italian or Spanish would be highly desirable.
*Good knowledge of the UK-wide tourism industry products essential
*Excellent organisational skills with good attention to detail
*Excellent customer care and communication skills
*Team player able to work in a busy environment

The Package:
There is a very competitive basic salary on offer here, with a benefits package in addition. This business are very proud of the strong reputation they hold so you will be part of their ongoing success. The core working hours are Monday to Friday, 09:00 - 17:30, with some flexibility for helping with the emergency phone, attending any trade shows required and, indeed, any additional help on tours.
This truly is a genuinely excellent opportunity seeing you progress personally & professionally.

If you're keen to be considered for this excellent opportunity, please send your CV to or call Gemma on 0161 9236120

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