Customer Care Executive - inbound tour operator

Dublin City Centre, Dublin, Republic of Ireland
Market Rate
09 Aug 2018
06 Sep 2018
Mary Yeung
Full Time
Contract Type
Do you have a passion for the stunning Emerald Isle, the grand Buckingham Palace, and the fabulous Whiskeys in the Scotland? Does top customer care come as second nature for you? Are you looking for a move to an expanding company? Then you've come to the right place. Our client is a well established, industry leader and they are looking for fresh forward thinking team members to join. Working with excited visitors who looking forward to their forthcoming holiday to UK, you will be assisting any post booking queries, amendments and add on's to their fantastic trip so you will need to be well versed in all the beauty and culture the Great Britain and Republic of Ireland have to offer!

If you are all the above but a bit more senior with management experience too - we have something for you too!

The core responsibility here is to provide a full account handling / customer services function in respect of all group bookings operating in Dublin for clients who are due to visit.

Responsibilities include:
- Use your English language skills, liaising with any clients wishing to visit UK and Republic of Ireland.
- Ensure that group operations operate as smoothly as possible, in a timely fashion..
- Utilise the specialist tour system, effectively.
- Develop and maintain strong relationships with overseas clients / suppliers.
- Meet / visit clients as appropriate and when required.
- Attend trade shows as required.
- Assist in operating this department's 24 hour emergency phone.
- Report to the Customer Care Manager.
- Senior positon will entail all the above plus
- Managing a small team of customer care executives.

The ideal candidate would be coming from a similar tour operating background.
Experience of North America and a language in Italian, Spanish, French or German is an advantage.
You will have good customer service skills, good computer literacy and good organizational skills.

The senior position will require some management experience.

There is a very competitive basic salary on offer here, with a benefits package in addition. This business are very proud of the strong reputation they hold so you will be part of their ongoing success.
The core working hours are Monday to Friday, 09:00 - 17:30, with some flexibility for helping with the emergency phone, attending any trade shows required and, indeed, any additional help on tours.
This truly is a genuinely excellent opportunity seeing you progress personally & professionally. Salary will depend on experience.

To apply for this exciting opportunity, Customer Care Executive, please call Mary +44 (0)1619236120 or email your CV to Alternatively click 'Apply Now' below and follow our easy to view instructions below.

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