Reservations Agent

Heathrow Airport
£19,000pa plus benefits
10 Aug 2018
10 Sep 2018
Job function
Full Time
Contract Type

Reservations Agent - Leading Travel Company

Near Heathrow

Salary: £19,000pa + benefits

Would you like to work within this Travel Company, working in state of the art luxury offices with their own in house staff restaurant ?

Are you currently working within Travel or Hotel Reservations ? Wanting to join one of the fastest growing Travel Companies in the World?

Jewels Travel Recruitment are working with one of the world’s leading and fastest growing travel companies, seeking multi skilled Travel Reservations Agents to join their expanding contact centre within their pure breath taking luxurious offices near Heathrow … Even have their own in house restaurant and large on site car parking for all staff!

As a Travel Reservations Agent you will be dealing directly with Travel Agents and customers to book worldwide holiday itineraries over the telephone and email.


  • Providing accurate information to customers via telephone and email.
  • To maximise the revenue for each transaction, whilst providing excellent customer service.
  • To promote the range of products and offers on every telephone call/email.
  • Assisting with pre enquiries, complaints and urgent issues - processing booking updates, amendments, cancellations/changes to bookings together with dealing with any complaints in the time limits set by the company whilst still being consistent in providing the high level of customer service this travel company pride themselves on.
  • To maintain and demonstrate the high levels of customer service in line with company standards.
  • This role will be working within the contact centre alongside reservations, sales/business development, marketing and finance.

Required Experience:

  • Minimum 2 years’ experience working within the Travel or Hospitality Industries (essential)
  • Experienced in CRS/ In house systems/Opera
  • Excellent customer service experience
  • Previous experience working within an office environment
  • Ability to plan, prioritise and organise.
  • Good geographical knowledge

How to Apply:

Please apply to advert or via our website with a copy of your CV.

Please note only suitable candidate will be contacted for this position. If your skills are not what the client is seeking for this position your CV will be added to our database where you will be considered for other roles as they become available that match your skills and experience.

Once you are added to our database you will receive emails of our "New Vacancies" covering all our new and available jobs as they become available

You will also receive weekly/monthly email newsletters from Jewels Recruitment, listing ALL available jobs in various locations and salary bands. Please advise us if you do not want to receive these new job alerts.


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