Travel Customer service / Admin Exec

Birmingham, West Midlands, England
£16000 - £17500 per annum + Great Benefits
10 Aug 2018
07 Sep 2018
Marie Heaven
Job function
Customer Service
Full Time
Contract Type
Are you wanting to take a step back from sales and work within a customer service / admin department?? Are you from a travel background and would like more of a work life balance with no weekends?
I have a great opportunity that has become available with a Luxury Tour Operator based in Birmingham. My client have been creating unforgettable tailor-made holidays for almost 30 years. They search high & low to handpick only the finest and most characterful hotels & villas. These are often boutique or traditional family run properties, which ooze charm and charisma. It's not about pretentious luxury, it's about exquisite, premium accommodation which complements an authentic travel experience.

Job Purpose
As a premium high-end tour operator, delivering excellent customer service is of the upmost importance. Our goal is to create unforgettable holiday experiences for our clients, and keep them coming back to us year after year. The Aftersales team is make sure all clients receive excellent customer service which exceeds their expectations.

The successful candidate will be responsible for:

*Handling customer queries and aftersales requests on a daily basis. You will interact with our clients mostly over the telephone or email.
*Taking the lead with customer complaints, and being responsible to resolve any issues that may arise.
*Overseeing and supporting with administration requirements to ensure all holiday arrangements are booked, and the client has everything they need for an enjoyable trip. This may involve liaising with hotels managers, car hire suppliers, and flight operators.
*Implementing controls and processes to improve delivery of fantastic customer service
*Training and developing a team of aftersales experts, and reinforcing a culture where customer service comes first.
*General ad hoc projects and office duties as necessary.

The skills you need
The ideal candidate will have a "can do" attitude; possess excellent communication and organisational skills; and have the ability to learn quickly.

*Previous customer service and/or aftersales experience with a customer focussed approach and the drive to exceed the customers' expectations.
*Ability to build rapport with a diverse range of customers, and handle the occasional difficult or angry client.
*Problem solving skills and ability to use initiative to resolve issues.
*Ability to work under pressure to deadlines, and handle multiple ongoing tasks.
*Ability to learn specific procedures quickly and have the discipline to adhere to policies and guidelines.
*Excellent written and verbal communication skills.
*Confident, friendly personality.
*Commitment to providing exceptional customer service.
*Strong organisation & time management skills.
*The ability to work effectively as part of a close-knit team and individually.

Salary - £16,000 - £17,500 depending on experience. great company benefits and pension scheme.
Hours - Monday to Friday 9-5.30 / some Saturday's may be required at busy times.

Please contact myself Marie Heaven on 0121 450 9776 or send your CV to
You can also apply via the link below.

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