Customer Relations Co-ordinator - Travel Company

Recruiter
New Frontiers
Location
London (Greater)
Salary
£25k - 27k per year + Discounted Flights and Great Benefits
Posted
11 Sep 2018
Closes
09 Oct 2018
Ref
TY23317
Contact
Tony Yerasimou
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Customer Relations Co-ordinator

£25,000 + Bonus

Central/South East London

My client is a leading high end tour operator who are specialists within escorted touring.

They are now recruiting for a Customer Relations Co-Ordinator to provide full administrative and telephone support in handling al customer related issues both pre and post travel.

The Customer Relations Co-ordinator is responsible for providing a high level of customer service at all times.

Applicants for this role must have previous experience in a similar role with the travel industry and knowledge of ABTA timescales.

Customer Relations Co-Ordinator Responsibilities and Duties:

  • Print & dispatch acknowledgement letters
  • Investigate & respond to customer enquiries & complaints within ABTA timescales
  • Raise refunds, credit vouchers, compensation or other gestures as necessary and log all customer credits recording voucher numbers and notes relevant to the complaint
  • Generate ‘welcome home’ letters and send within agreed timescales
  • Ensure that all internal and external correspondence relating to issues is collated and recorded for future reference
  • Ensure that any potential legal cases or confirmed legal cases are recorded and reported to the legal team for their information
  • Provide accurate information in the form of written & verbal communication
  • Handle all in-coming calls, e-mails and written enquiries and action
  • Assess errata information and consider the impact on the customer before making contact and use appropriate communication methods both internally and externally to ensure a timely response
  • Work closely with the Operations team in a combined effort to resolve issues and complaints both in resort and pre / post travel
  • Analyse information from feedback forms and play a pro-active role in recommending improvements and/or enhancements which will have an overall benefit to the business and to our customers.

Customer Relations Co-Ordinator Experience Required:

  • Previous experience in a similar role within the travel industry is essential
  • Knowledge of ABTA rules and regulations
  • Good letter writing and grammar skills
  • High Level of customer services

Customer Relations Salary and Benefits

  • Base salary of £25.000 + potential bonus
  • Monday to Friday
  • 22 days holidays
  • Travel Concessions
  • Pension

To apply for this role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 for additional information on the role and company.

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