Travel E-Support Analyst - IT Support

London (Central), London (Greater)
£30K-£32K + BENEFITS
14 Sep 2018
14 Oct 2018
PTR 2750
Job function
Full Time
Contract Type

Our client is an award winning, forward thinking and dynamic travel company that offer travel ground services to groups and individuals across the globe

Due to remarkable growth, we are now seeking an experienced Travel E-Support Analyst to join the e-business operations department which provides outstanding technical and functional support to customers, suppliers and offices worldwide.

Main Responsibilities

  • Provision of IT (eBusiness) Support for clients and offices mainly using helpdesk software, email or IM (Skype). Additional support by phone or face-to-face may be required.
  • Investigation and resolution of IT issues related to eBusiness, which includes online booking websites and XML B2B interface
  • Maintain and create documentation for the eBusiness Support repository
  • Work closely with eBusiness Support staff in the UK and Asia
  • Suggest and implement improvements to eBusiness Support processes and systems
  • Complete personal development plans and appraisals

Essential Skills 

  • Similar experience in it support within the travel industry is essential
  • Excellent analytical and articulation skills
  • High level of accuracy
  • Exceptional admin & customer service skills
  • Advanced level of IT skills, including in-depth knowledge of Microsoft Office applications
  • Excellent communication skills, including the ability to liaise at all levels, with both technical and non-technical personnel
  • Good commercial awareness and an ability to understand how IT relates to a company and impacts its performance, and the ability to use this in decision making
  • Experience of using the JIRA helpdesk software package as well as Salesforce is ideal but not essential
  • Good knowledge of XML, including schema definitions is ideal but not essential
  • Good knowledge of SQL – ideal but not essential



  • Career development and growth
  • Flexi-time working hours
  • Life Assurance
  • Pension Plan
  • Interest free season ticket loan
  • Free luxury health club
  • Plus many more….

To apply click APPLY NOW, any questions give us a call on 0208 393 9925 and our dedicated team can assist in locating the right opportunity for you.

Apply for Travel E-Support Analyst - IT Support

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs