Operations Executive – German, French, or Spanish speaker

Location
London (West), London (Greater)
Salary
£24K
Posted
19 Sep 2018
Closes
19 Oct 2018
Ref
DCV3381
Job function
Operations
Hours
Full Time
Contract Type
Permanent
  • To work closely with senior operators in order to develop and grow incoming groups & FIT bookings
  • Quote & Operate groups & FIT in a successful, profitable and professional manner
  • To Maintain good relations with all clients and suppliers at all times
  • To Respond to requests from clients accurately and in a timely manner
  • Follow up of quotation sent out in order to convert requests into confirmed bookings
  • Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
  • Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
  • Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
  • Follow up with client after travel to insure maximum satisfaction
  • Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
  • Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately 

    Requirements:

  • Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
  • Exceptional customer service and result driven
  • Ability to work under pressure
  • Highly accurate with an excellent attention to detail
  • Fluency in English
  • Ability to make decisions and to work on own initiative
  • Desirable:

  • Fluency in any other European language

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