Business travel support agents
Business Travel Support Agents - Required for this niche business travel company who have had a huge amount of investment and are expanding their London city based office. They are looking for a number of support agents to help clients with any questions in regard to the app when they are booking their corporate travel. Travel industry experience is a must, ideally in business, but they will look at leisure consultants . They will pay between 28k and 35k + benefits.
Business Travel Support Agents Duties
- Assist clients and support team members on any form of correspondence between customer and company to provide app and travel related support. Examples may include help in finding core problems with the app, airline assistance in finding efficient routes to secure the lowest available fares, changes to existing reservations and exchanging tickets, understanding travel products and general travel services in response to identified, specific client needs by effective use and knowledge of the airline industry, GDS and third party technology
- Acts on customer requests including complex and lengthy specifications
- Provides clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations
- Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques
- Escalates issues to Manager as needed to solve both travel and tech related problems
Business Travel Support Agents Skills Required
- Very strong background in leisure reservations
- GDS experience is am must, ideally sabre
- Understand and be able to read fare rules
- Understand ticketing and exchange/reissue process
- Keen to learn!
- The office is planning to be open 7 days a week so there will be some weekend work as well as late shifts
If you are interested in the above role please call Duncan on 0207 397 1287 quoting DT51179 or send your CV to firstname.lastname@example.org
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk