General Manager

1 day left

City of London, London, England
£50000 - £60000 per annum + bonuses + benefits
21 Sep 2018
19 Oct 2018
Ben Lidbury
Job function
Full Time
Contract Type

General Manager - Tour Operator - London

An Award Winning UK tour operator are looking for a knowledgeable, passionate and enthusiastic General Manager to lead their dynamic team in London.

This is an exciting and challenging role which demands a natural and inspirational leader with a drive to improve operational success at all levels.

Role & Responsibilities:

  • Contribute to the managing and development of current established departments including Sales, Operations, Customer Service, Ticketing, Product & recruitment
  • Managing different departments overall production and performance: A balance should be found between efficiency and happiness
  • Inspire Call Centre Manager to drive sales and focus on improving customer experience and service levels
  • KPI Management: Evaluate, complete, communicate and oversee
  • keeping up to date with industry/competitor developments

Experience Needed:

  • A leading, dynamic travel professional with Director/ General Manager experience gained within a direct sell Tour Operator
  • An in-depth knowledge of mainstream 4* and luxury 5* holidays/products and competitors including all popular worldwide destinations
  • Ability to encourage, motivate and identify training needs
  • A strong fundamental understanding of business KPIs, the ability to demonstrate strategic capability and must be commercially astute

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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