Operations Administrator

South East London, London, England
£22000 - £24000 per annum
26 Sep 2018
17 Oct 2018
Joe Bartholomew
Job function
Full Time
Contract Type
Job purpose

To provide administrative support for bespoke cultural and educational tours in the UK, Europe and Long haul for school, college and university groups.

*Provide a helpful, friendly and efficient administrative support to the sales team, being the liaison between them and our suppliers.

*Provide accurate itinerary arrangements and pricing within required timelines.

*Accurately book flights, accommodation, transfers, tours, attraction tickets, guides as required. Accurately update API information, ATOL and Swissport.

*Once a tour is confirmed, maintain regular contact with the client, keeping sales in the loop. Make any changes/cancellations that are required, resolving any issues that arise efficiently and professionally. Check if there are any special requirements for the group and pass on to relevant suppliers.

*Reconfirm services with suppliers including pick up dates and times with every coach supplier before departure, also visits and restaurant bookings, especially when these are not standard or if they are taking place out of office hours.

*Compile travel packs ensuring these are accurate, meet the client's requirements and are sent out by the set deadline.

*Resolve problems related to a tour efficiently and professionally.

*Keep client and supplier information up to date in our system. Update emergency numbers for all suppliers.

*Update a visits database in line with the Learning outside the Classroom initiative.

*Develop product knowledge, attending familiarisation trips and undergoing product training. Make inspection visits. Research new destinations, accommodations and visits.

*Research and source new suppliers.
*Negotiate rates and contracts with attractions and transport suppliers.

*Attend trade fairs and deliver presentations as required.
*Ensure payments are made to suppliers on time.

*Experience in an operations position within a fast-paced sales environment in the Travel Industry
*Excellent verbal and written communication skills in English. Excellent literacy and numeracy
*Competency in Microsoft Office
*Helpful, supportive and friendly team player
*Driven to exceed targets

Working hours & package
This position is a Monday - Friday (office hours) role, paying £22,000 - £24,000 depending on experience.

To apply for the position of Business Travel Homeworker Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

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