Tour Planner

Location
Hertford, Hertfordshire
Salary
£18,229 + £2k annual bonus
Posted
26 Sep 2018
Closes
26 Oct 2018
Ref
AGTCO
Job function
Operations
Hours
Full Time
Contract Type
Permanent

Job Purpose

  • To provide exceptional, reliable and flexible assistance to Tour Planners in the successful and profitable planning and operation of all elements of clients’ tours throughout the confirmed booking process.
  • To cover Tour Planner workload as and when required, most particularly during periods of absence and during busy periods.
  • Support the day to day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing and final documentation
  • Use effective communication skills to build rapport with clients and exceed their expectations
  • Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner
  • Understand the needs of customers and work to simplify the tour booking process wherever possible
  • Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible
  • Maximise the retention of clients through excellent customer service and product delivery
  • Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible
  • Ensure the timely collection of due payments to maximise cash flow

 

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