CUSTOMER RELATIONS SUPPORT MANAGER

Location
Southwark, London, England
Salary
Up to £32000.00 per annum
Posted
27 Sep 2018
Closes
25 Oct 2018
Ref
51215
Contact
Amy McInally
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

We are seeking a travel industry experienced Customer Relations Support Manager for our London based client to lead the Customer Support Team with travel trade enquiries. As a Customer Support Manager you will be proactive and will have the ability to resolve difficult situations. Paying £32K

Customer Relations Support Manager, Responsibilities:
- Manages day to day workloads, including keeping detailed records of any issues the team may have.
- Investigate and solve customers problems, which may be complex or long-standing that have been passed on by the customer support team.
- Develop feedback or complaints procedures for customers to use.
- Maintains and improves customer service operations by monitoring systems performance; identifying and resolving problems.
- Generate and share comprehensive and detailed reports about team performance, objectives, and deadlines keeping the senior customer support manager updated.

Customer Relations Support Manager, Skills Required:
- Excellent knowledge and experience of the travel industry
- The successful candidate will be able to investigate and solve customers' problems, provide quality customer service, and keep accurate records of discussions or correspondence with customers
- Previous Team leader/Supervisory/Management experience required
- Ability to lead the customer support team, provide excellent customer service and have the ability to resolve difficult situations

Additional Information:
- Paying £32K
- Based Central London
- Working Mon - Fri 09.00 - 17.30

To apply for this Customer Relations Support Manager please either apply online, email your c.v to amy@candm.co.uk or call Amy on 020 7397 1284 quoting Ref: AG51215

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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