North West London, London, England
£25000.00 - £30000 per annum
27 Sep 2018
25 Oct 2018
Amy McInally
Job function
Customer Service
Full Time
Contract Type

This well establish Cruise Specialist are recruiting for an experienced Customer Relations Manager to manager a small team and assist with complaints. Based North West London, paying up to £30K.

Customer Relations Manager, Responsibilities:

- Investigating and solving passengers problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Analysing statistics or other data to determine the level of customer service the company is providing
- Developing feedback or complaints procedures for passengers to use
- Involvement in staff recruitment and appraisals
- Training staff to deliver a high standard of customer service
- Create weekly reports and regular summaries on customer performance delivery, trend analysis and continuous improvement ideas

Customer Relations Manager, Skills Required:
- Previous experience of dealing with customer complaints within the travel industry is essential.
- Team leader, Supervisory or management experience
- Problem solving skills
- Excellent written and verbal English
- Experience within the cruise industry preferable but not essential.

Additional Information:
- Paying up to £30K
- Based North West London
- Working Mon - Fri 09.00 - 18.00

To apply for this Customer Relations Manager please either apply online, email your c.v to or call Amy on 02073971284 quoting Ref: AG51223

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit


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