Customer Service advisor

Location
Manchester, Greater Manchester, England
Salary
£16000 - £17200 per annum + Plus Bonus & compnay benefits
Posted
02 Oct 2018
Closes
30 Oct 2018
Ref
20012LHA
Contact
Lisa Harding
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Hugely successful Travel Company in Manchester is expanding due continued success, and are seeking to add to their customer service department, dealing with post-booking queries and offering excellent customer service! If you have experience in the Travel Industry either in sales or customer service, this is an excellent chance to work in a varied and a rewarding role, with competitive salary and benefits! This role requires an individual who can work at a fast pace while maintaining excellent attention to detail and the ability to effectively deal with complaints and resolve customer queries.

JOB DESCRIPTION:
- Taking calls and enquires from customers who have booked holidays
- Offer excellent customer service and resolve queries
- Managing all cancellations, amendments and special requests post-booking
- Supporting and working with the admin & sales department
- Checking client documentation to ensure accuracy
- Deal effectively with complaints, resolving the customers query.

EXPERIENCE REQUIRED:
Ideally you will have previous experience of working in a post-booking department of a travel company or come from a retails travel sales background.

THE PACKAGE:
You will be offered an excellent basic salary plus additional benefits and travel discounts. Hours are Monday - Friday 09.00 -19.00 and 09.00 - 17.00 on Saturdays.

INTERESTED?
Please follow the instructions to apply and send your CV! For any questions, please contact Lisa on 0161 9236120 or Lisah@traveltraderecruitment.co.uk

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