Travel Customer Service Agent

Location
Uxbridge, Middlesex, England
Salary
Up to £22000.00 per annum
Posted
02 Oct 2018
Closes
30 Oct 2018
Ref
50889
Contact
Nick Smith
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent


Travel Customer Service Agent, Uxbridge, Salary £22k
We are seeking an experienced travel customer service agent for this tour operator to cover this clients in resort customer helpline. This great opportunity will pay a salary of £22k covering 4 out of 7 days a week 9-5.30 shifts, with optional out of hours coverage from home for a bonus.
Candidates must be able to deliver an outstanding service to customers, this is a vital role within the company as you will be the main point of contact for resort customer queries for customers in resort.

Travel Customer Service Agent Responsibilities;
Answering customer enquiries and providing customer advise while in resort
Resolving customer in-resort complaints
Liaising with suppliers regarding queries/complaints/issues
Reporting escalations to internal teams
Logging and tracking of in resort enquiries

Travel Customer Service Agent Requirements:
Travel Industry experience - Essential Excellent communication skills- Essential
Excellent communication skills
Ability to remain calm under pressure
Able to show empathy and compassion whilst remaining professional at all times
Ability to work in a fast paced environment.
Flexible approach to work to include weekends and some out of hours shifts from home

To be considered please get in touch,by email to nick@candm.co.uk or call 02073971286

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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