Reservations & Operations Executive

Location
Kent, England
Salary
£24000 - £25000 per annum + Bonus
Posted
08 Oct 2018
Closes
05 Nov 2018
Ref
BB905
Contact
Peter Stratton
Job function
Operations
Hours
Full Time
Contract Type
Permanent
Working in a small team for a Specialist Tour Op with worldwide focus, you will be dealing with inquiries and looking to advise members & customers on the best options for them.
To drive sales and provide a high level of customer service at all times.
Key Skills/Experience
 Strong sales skills to convert enquiries into bookings
 Experience in Travel Sales
 Strong people skills - friendly and a team player
 Excellent telephone manner and customer service skills with experience of customer care / complaint handling and resolution
 Excellent verbal and written communication skills plus excellent numeric ability
 Professional fluency in English, both written and spoken
 Passion for travel and for working in the travel industry
 Highly organised
 Excellent attention to detail
 Ability to deal with a range of tasks with conflicting priorities
 Flexible attitude to working in a dynamic environment and the ability to work under pressure and to deadlines, adapting to new systems and procedures as required
 Able to work on own initiative
Additionally the successful candidate will have to demonstrate the following:
 Good destination knowledge of Australia, New Zealand, USA, Canada and Southern Africa
 Experience of booking long haul flights & stopovers
 Passion and enthusiasm for all aspects of the business, as the role will be exposed to a variety of areas, with the potential for career development as the business grows.

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