Customer Service Consultant

Harrow, London (Greater)
£28k - £32k
19 Oct 2018
19 Nov 2018
DCV RB Customer Service
Job function
HR & Training
Full Time
Contract Type

Objectives of the Position:

Our Customer Sales Department plays a very important role in the conversion of sales and high levels of service delivery for our valued customers.

 As a Customer Service Manager/Team Leader you will  provide clear direction and support to team members. You are a supportive and encouraging leader, coaching and mentoring team members to develop to their fullest potential. You will develop your team through regular guidance and assistance in addition to identifying training needs, organising additional training as required.

You are constantly looking for ways to get the best out of the team and to improve performance and job satisfaction. You are able to work with different personalities and adjust your own leadership style accordingly.

As a Customer Service Manager/Team Leader you are an excellent support to the UK Operations and Customer Service team, always reliable and trustworthy and happy to assist wherever needed. Open to feedback and to improving personal performance as well as that of your team.

Key Responsibilities:

·Ensure that your service to customers delights and positively impact that customer

Evaluate all aspects of staff performance using reports and analysis to support assessments and appraisals.

Promote staff development via training (both formal and informal) and timely and honest feedback 

Planning and organising the day to day activities of the team to achieve the service goals of the department

Required Skills

Excellent leadership and coaching/Training skills and the ability to lead by example

Exceptional customer service skills and experience in telephone sales

A proven ability to build rapport and foster strong business relationships

Good attention to detail and quality

A positive and enthusiastic approach and the willingness to be hands on

Best practice approach to problem solving

Analytical and an ability to draw meaning from reports and data

Competent in using Excel, Word and PowerPoint

Confident, self-motivated and possessing an engaging communication style (written and verbal)

Proactive and forward-thinking with an inclination to use own initiative

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