CUSTOM GROUPS – OPERATIONS EXECUTIVE

Location
London (Central), London (Greater)
Salary
Competitive
Posted
30 Oct 2018
Closes
30 Nov 2018
Job function
Operations
Hours
Full Time
Contract Type
Permanent

We have a great opportunity for a pro-active and motivated person to join our team as a Custom Groups Operations Executive. The role offers the right candidate a chance to learn about a creative and exciting part of the business; private group charters. Each trip is bespoke and designed individually, covering a range of special interests.

You will work closely with our global sales offices, along with existing suppliers and build relationships with new suppliers. This is a maternity cover position that could evolve into a permanent position depending on the needs of the business at the time.

The Role

  • Checking and planning tour itineraries
  • To look for new suppliers according to group requests and getting the group rates and prices from them; negotiating and contracting the services. This includes, but isn’t limited to; tourist venues, restaurants, local guides, coaches and tickets
  • Booking all services for each group within budget and related components
  • Planning and operation of each group from start to end
  • Compiling Tour Pack for Tour Directors
  • Liaising with Travel Directors before, during, and after the tour to ensure the tour runs successfully
  • Support overseas sales offices regarding any queries related to destinations, itinerary, venue details, information about Tour/Travel Directors, Tropics related issues, etc.
  • Provide multi branded support to the Operations Team
  • Providing support to the General Manager Global Groups

    About you

  • Carry good organizational and time management skills and be able to effectively handle multiple priorities and meet deadlines
  • Be collaborative, able to work in a team-based environment as well as on his/her own initiative and willing to be ‘’hands-on’’
  • Must have exceptional customer service skills and a strong customer orientation
  •  Eye for attention to detail, ability to identify issues and implement processes to prevent errors
  • Decisiveness - ability to resolve conflicts between different parties in a dispute and find suitable solutions to challenges
  • To possess a good ability in maintaining their composure and objectivity when under pressure (from various agents, all at once)
  • Good team player and willingness to help others when required
  • The candidate will be a self -starter with strong people skills
  • Able to think on their feet and build sustainable relationships. You will have excellent problem-solving skills, be a good communicator with the ability to work in a fast-paced, ever-changing multi-cultural travel environment.
  • A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
  • Experience using Tropics, particularly the Operations module would be an advantage
  •  Previous  experience in the Travel  Industry, ideally in tour operations
  • Another European Language highly regarded

    Working Hours

    Monday to Friday, 9:00am – 5:30pm, however during busy periods we would like you to be flexible and be prepared to work longer hours if necessary.  

To apply for this role, please click on "Apply Now"

Apply for CUSTOM GROUPS – OPERATIONS EXECUTIVE

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Travelweekly.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs