Customer Service Assistant

Woking, Surrey, England
£20000 - £22000 per annum
06 Nov 2018
04 Dec 2018
Amber Eldridge
Job function
Customer Service
Full Time
Contract Type

Customer Services Assistant - Travel £20k to £22k
The UK's largest consortia for independent travel businesses is looking for a Customer Service Executive to join their dynamic team. As part of the customer care team this role provides daily support to both travel agent members and customers.

Customer Services Assistant - Role & Responsibilities:

  • Administer customer documentation.
  • Respond to member and customer telephone calls and emails.
  • Action booking amendments and cancellations.
  • Taking customer payments.
  • Update all information accurately on the database.
  • Maintain and report daily logs to send to line manager.
  • Maintaining service level agreements.

Customer Services Assistant - Skills & Experience Required:

  • Travel industry experience essential.
  • Very strong verbal and written communication skills.
  • Efficient, organised and diligent with an ability to prioritise and manage own workload.
  • Passion for delivering exceptional service.
  • Confident in ability to problem solve and remain calm when resolving challenging problems.
  • Self motivated and strong team player.

Customer Service Assistant - Additional Information:

  • Salary £20k to £22k depending on experience.
  • Working hours are Monday to Saturday 9 to 5.30 (Saturdays are worked on a rota basis).
  • Company benefits include pension & healthcare.
  • 21 days annual leave
  • Free parking close to the office

Please apply for the position of Customer Service Assistant or email your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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