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Travel Social Media Executive

Employer
Travel Trade Recruitment
Location
Surrey, England
Salary
£20000 - £26000 per annum + Plus great benefits!!
Closing date
28 Feb 2019

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Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Marketing & PR

Job Details

Are you a travel professional who has a flare for all things social media? My client is a very successful Surrey based tour operator who are looking for an energetic and talented Social Media Executive to join their customer service team. The successful candidate will manage all conversations and questions with guests on social media / live chat channels, this role is pivotal to enable this company to deliver exceptional service at all stages of the customer journey.

This individual will be a strong communicator, with a good knowledge of the social landscape and have a passion for brilliant customer experience. The candidate will need to develop an engaging and impactful experience for our social communities that reflect the exceptional holiday experiences, you will also have the ability to manage live chat conversations and responses to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Work alongside the GTS team to ensure guest communications are relevant and guests are responded to within an agreed timeframe, closing each and every conversation down effectively.
* Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging customer conversations. You should be a 'people person' with great customer service skills and the ability to moderate online and offline conversations with our community.
* Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
* Providing engaging text, image and video content for social media accounts
* Responding to comments and customer queries in a timely manner
* Downloading customer feedback from social media sites and our 3 customer surveys.
* Respond to each piece of feedback using our brand voice and ensuring that each client's comment has been fully addressed. Decide on the most appropriate channel of response (online, email, telephone) based on the customers issue. Ensure that all customer comments are responded to within the SLA
* Compile a tracker of guest feedback and highlight any themes and trends on a weekly and monthly basis
* Responding to guest and trade service emails during peak periods
* Organize and participate in all social platforms to build community, boost brand awareness and drive leads to either the web or our sales team
* Coordinate with Marketing and PR teams to ensure brand consistency and to flag in good time and potential issues that may need escalating or careful messaging
* Liaise with Development and Sales departments to stay updated on new products and features
* Build relationships with customers, potential customers and potentially industry professionals
* Stay up-to-date with digital technology trends

EXPERIENCE:
* Proven work experience as a Social Media Manager
* Experience of working within the Travel Industry
* Excellent verbal communication skills
* Excellent writing skills
* Hands on experience with social media community groups for brands
* Ability to interpret website traffic and online customer engagement metrics
* Attention to detail and ability to multitask

THE PACKAGE:
The successful candidate for this exciting new role can expect a basic salary in the region of £26000.00 plus there are some fantastic company benefits on offer too!

INTERESTED?
If you would like to be considered for this great new role within the travel industry please follow the link and click "apply" send your CV to Helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850647 for more information.


Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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