Operations Executive - Spanish Speaker
- Employer
- DCV Specialist Recruitment
- Location
- London (West), London (Greater)
- Salary
- £20,000 - £22,000
- Closing date
- 7 Mar 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Operations
Job Details
Job Title: Operations Executive – Spanish speaker
Location: West London
Job Purpose:
- To work closely with senior operators in order to develop and grow incoming groups & FIT bookings
- Quote & Operate groups & FIT in a successful, profitable and professional manner
Job Specification:
- To Maintain good relations with all clients and suppliers at all times
- To Respond to requests from clients accurately and in a timely manner
- Follow up of quotation sent out in order to convert requests into confirmed bookings
- Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
- Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
- Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
- Follow up with client after travel to insure maximum satisfaction
- Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
- Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)
Candidate Specification:
Requirements:
- Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
- Exceptional customer service and result driven
- Ability to work under pressure
- Highly accurate with an excellent attention to detail
- Fluency in English
- Ability to make decisions and to work on own initiative
Desirable:
- Fluency in any other European language
- Experience within the inbound tourism industry in the UK and Ireland
If you are looking for an exciting new challenge, please contact us.
Company
DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.
Our many areas of expertise within Travel include:
Specialist Tailor-made Consultants
Business Travel Consultants
Sales Consultants
Administration & Operations Consultant
Ticketing Consultants
Product Managers
Commercial Managers
Marketing Managers
Account Managers
Business Development Managers
Finance Controllers
To name just a few of the travel backgrounds within the Travel Industry we deal with
Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.
DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.
DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.
Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:
- Our Database
- Traditional client specific Head Hunting
- Niche Job boards
- Social networking
- Travel Industry specific publications
- Referrals
The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.
Contact us
DCV TECHNOLOGIES LIMITED
Biz Space
575-599 Maxted Road
Hemel Hempstead
HP2 7DX
Telephone number : 01442 270 711
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