Sales Support Executive

Location
London, England
Salary
Up to £22000 per annum
Posted
14 Feb 2019
Closes
28 Feb 2019
Ref
21571MRU
Contact
Michael Ruggiero
Job function
Operations
Hours
Full Time
Contract Type
Permanent
A great opportunity has arisen to join a busy sales support team for this successful tour operator based in London. We are looking for someone who enjoys administrative duties; has great attention to detail; can effectively prioritise their own work load.

The role involves working closely with the sales team as well as liaising with suppliers daily and so confidence and strong communication skills are very important. If you thrive under pressure and enjoy working in a fast-paced environment we are the company and team for you.

Role:
*Ticketing, Issuing / Reissuing / Refund tickets in Galileo
*Run and manage reports to ensure quality control
*Issuing clients documentation ie, car vouchers, transfers, excursions, cruises etc
*To process all on request booking components and manage ground queues
*Manage allocation & host to host bookings - ensuring confirmations are received within the set turnaround time and checking that all details are accurate
*Work through supplier request responses from the mailbox and updating confirmations to the bookings
*Maintaining and developing strong working relationships with our suppliers at all times whilst delivering a professional and courteous service.
*Sense check bookings to ensure bookings flow and are processed correctly
*Communicating with reservation agents and providing support to get bookings confirmed and if required investigate further into alternative options.
*Liaising with suppliers to check the progress of bookings on request and challenging any denied requests
*Ensuring any special requirements are booked for passengers
*Responsible for cancellation of ground components and no shows.
*Re-arranging components affected by any schedule changes or flights delays
*Despatch schedule change documentation
*Assist in schedule change management
*Dealing effectively with in resort issues and speaking to the clients directly.
*Attending team meetings and sharing best practice with colleagues.
*Maintaining operational databases
*Assist in schedule change management from initial notification through to customer advisory
*Providing support to other business functions as required

Skills / Experience / Requirements:
*General working knowledge of Galileo
*A strong work ethic and willingness to go above and beyond
*Excellent attention to detail
*Problem solver
*Organised, Flexible & punctual
*Able to work on own initiative as well as part of a team
*Ability to multi-task and work under pressure to meet tight deadlines
*Thrive working within a fast paced environment
*Self-motivated
*High process driven
*Shift work is required - shift times 08:30-17:00, 9:00-17:30 and 12.30-21:00. Two weekend days work will also be required on a rotational basis.

The Package:
Successful applicants can expect a very competitive basic salary package along with the chance to work for a vibrant and well-established travel company.

If you have the required skills and experience please submit your CV online or to Michael@traveltraderecruitment.co.uk

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