Operations Executive (German Speaking)

Location
North West London, London, England
Salary
£20000 - £24000 per annum
Posted
19 Feb 2019
Closes
05 Mar 2019
Ref
21671
Contact
Danielle Nairne
Job function
Operations
Hours
Full Time
Contract Type
Permanent
One of the UK's leading incoming tour operators are seeking a German speaking operations executive to join their friendly and busy team.

Our Operations Department ensures our clients have the best possible holiday experience in Great Britain and Ireland. They are the main contact for our clients and suppliers from the point of booking, until the tour's completion.

Responsibilities include:

 Preparation of the tours: generating the bookings in our reservation system Tourplan and requesting the services to our suppliers
 Checking itineraries (feasibility & conformity with clients' publication)
 Booking and planning all services according to the itinerary
 Dealing with additional client wishes
 Distributing all necessary information to all partners so that tours run smoothly from start to finish
 Issuing the correct documentation (e.g. invoices, vouchers, travel documents) on time
 Providing 24-hour emergency assistance to French speaking customers

Required skills and experience:

 Language skills: fluency in both written and spoken German and English
 A passion for our destinations Great Britain and Ireland
 A positive attitude
 A good problem solver
 An effective team player
 An accurate working style, with attention to detail
 Strong spoken and written communication skills
 Previous experience in group or coach travel is an advantage
 Proficiency in Microsoft Office Packages (Outlook, Word, Excel)

The successful applicant can expect a competitive salary package of up to circa 24k and fantastic additional company benefits.

If you are interested in applying and feel you have the right knowledge and experience please submit your CV online to this advert.

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