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Adventure Customer Experience Specialist (Travel Industry)

Employer
Travel Trade Recruitment
Location
Glasgow, Scotland
Salary
£18000 - £20000 per annum + Additional Company benefits
Closing date
19 Mar 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Are you a travel professional? Are you passionate about Adventure / Great Outdoors?
Do you have strong travel industry experience, customer service, operations and administration experience?
Adventure Operations Specialist & Adventure Customer Experience consultants are required for this Glasgow based specialist Tour Operator.
It is essential that you have experience of roles centred around travel operations and booking travel services, as well as problem solving and meeting customer needs.

JOB DESCRIPTION:
This leading Adventure Tour Operator are looking for a new Adventure Operations Specialist to add to their successful, busy team. The key role is to be responsible for all the booking elements of our customer trips with our main suppliers.
Key responsibilities are:
- Deliver outstanding customer service to new and repeat clients
- Booking all the elements of our customer trips with our key suppliers - this would include hotels, transfers, adventure packages, ferries, car hire and more
- Ensuring that all customer details are correct, meeting customer expectations and company targets
- Preparing and sending out customer itineraries and travel documentation
- Checking customer bookings and customer/supplier invoices
- Other responsibilities include amendments, cancellations, changes and dealing with service issues while customers are on their trip
- Have full knowledge of this company's full range of products.
- Deliver the highest standard of friendly service.
- Remain primary point of contact from pre to post departure.
- Liaise with suppliers whilst booking client needs.
- Be enthusiastic and passionate about the adventure sales.
- Use your ability to be creative, innovative and 'think outside the box'.

EXPERIENCE REQUIRED:
The successful candidate will be passionate about travel and want to progress in their travel career, using their administration and customer service skills. It is essential that you have experience of roles centred around travel operations and booking travel services, as well as problem solving and meeting customer needs. You will be organised, have good attention to detail, have excellent time management skills and be accustomed to using Word, Excel, Outlook, internet, etc. If you have an interest in adventure yourself, or walking, cycling, this is an advantage but not preferred.

THE PACKAGE:
*A highly competitive salary of up to £20K (DOE)
*Working hours are Monday - Friday, 09:00 - 17:30
*Your birthday off work
*Great discounts on Adventure Trips, and exciting work educational's
*Unlimited fresh fruit and refreshments in the office
*Cycle scheme and childcare vouchers

INTERESTED?
If you're interested in applying for this exciting role, please send your CV to Gemma@traveltraderecruitment.co.uk or call Gemma on 0141 248 5222/0161 923 6120

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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