Senior Ticketing Agent

Senior Ticketing Agent, Harrow, Salary to £29k

We are seeking experienced Amadeus or Worldspan ticketing agents for this leisure and business agency in NW London. Salary £27 - 29k.

Senior Ticketing Agent Key Responsibilities:

Manage and issue the airline reservation tickets of both the assigned Leisure & Business accounts within deadlines
Managing online bookings made through the website & maximise conversion.
Issue all variable fares, refunds and re-validations for tickets purchased as necessary
Arrange & issue EMD's for excessive baggage, seat reservations and similar situations
Processing automated ticket refunds (e.g. cancellations) through BSP or GDS.
Help resolve problems related to ticketing, waitlists, seat selection, special requirements, cancellations and upgrade quotes where necessary
Monitor queues and work alongside schedule changes.
Investigating and responding to ADM's - Ensuring the follow up of any ADM's is carried out as required.
Support accounts in dealing with invoicing queries and discrepancies & liaise with airlines where necessary.
Managing and distributing special fares to the relevant internal departments
Out of call service in case of emergencies

Senior Ticketing Agent Experience:

Proficiency in a GDS - Worldspan & Amadeus
Must have a minimum 12 months experience in Airlines Fares & Ticketing .
Understanding the main aspects of IATA ticketing rules
Excellent Communication Skills
Professional telephone manner
Strong PC skills

To be considered please apply online or email your CV to alex@candm.co.uk or call on 0207 397 1274

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk