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Quality Assurance Coordinator

Employer
TMS Talent
Location
London (Greater)
Salary
£25k per year + Exceptional Benefits
Closing date
13 Apr 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Contract
Job function
Administration

Job Details

Quality Assurance Coordinator – Fixed term maternity contract 12 months – 30 hours

Central London

£25,000

My client is leading high-end luxury tour operator based in Central London.

They are now recruiting for Quality Assurance Coordinator to assist the support team.

The role is initially offered on a 12 months maternity cover for 30 hours although there is a possibility it may go permanent.

The role covers guest questionnaires and pre departure documents.

Previous experience in the travel industry in a similar role is essential.

QUALITY ASSURANCE COORDINATOR RESPONSIBILITIES:

  • Check the data feeds that come from our Reservation System every Monday and Thursday to ensure that the correct guests are receiving a Guest Questionnaire
  • Send weekly reports to our Tour Operating Company every Friday
  • Create and send monthly reports to the Product Managers
  • Create and send monthly reports to our Destination Management Companies
  • Troubleshooting as and when this comes in (often daily)
  • Monitor the Quality Assurance inbox for any guest documentation that is sent to you for printing
  • Read through all pre-departure documents that come into the inbox and check that the format, content and text is per the brand standard
  • Liaise with the documentation printing team on any queries or problems that may come to light before printing

QUALITY ASSURANCE COORDINATOR EXPERIENCE & QUALIFICATIONS:

  • Previous experience in a similar role within the travel industry
  • Excellent written English and understanding of English grammar
  • Experience in using Microsoft suites
  • Previous experience in processing data, even better if this is Guest Questionnaire data

QUALITY ASSURANCE COORDINATOR SALARY AND BENEFITS:

  • Base salary of £25,000
  • Pro-rated holiday allowance
  • Discounted Holidays

To apply for this Quality Assurance Coordinator role, please email your CV  or contact me on 0207 812 3820 for additional information.

Company

ABOUT TMS TALENT

TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.

The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.

Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies.  They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.

To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk

 T: +44 (0) 845 202 2222

E: enquiries.uk@tmstalent.co.uk

 

 

 

 

 

 

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