After Sales Consultant

Location
Tunbridge Wells, Kent, England
Salary
Market Rate
Posted
22 Mar 2019
Closes
19 Apr 2019
Ref
21822
Contact
Joe Bartholomew
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Do you have experience within the Travel Industry and within a Customer Service role? Do you live in the Kent/Surrey area and looking to get away from the London commute?

A well-established Leisure & Business Travel company based out in Kent are looking for an After Sales Consultant to join their Groups/Business Travel department.

Main purpose of the role:

To support the experienced Leisure Team in providing the highest levels of service to our clients and suppliers by ensuring all administrative elements of the booking process are handled with care, accuracy and in a timely manner.

Key Accountabilities:

*Accurately undertaking the administration across all Leisure travel bookings - ensuring travel plans have been administered correctly, issuing tickets and arranging all payments with both clients and suppliers;
*Responding to client queries that arise from the initial booking stage right through to when the client returns from the travels;
*Supporting the overall team, as required, to ensure that we maintain our high client retention and customer satisfaction rating.

What's on offer?

*A competitive salary based on skills and experience
*Opportunities for career growth and personal development
*10-minute walk from mainline station (50 minutes from London mainlines)
*Free use of onsite staff gym with personal training sessions every Friday
*Wellbeing days throughout the year
*Free fruit and healthy snacks
*Social events throughout the year

The Person:

*You have exceptional customer service skills
*You have gained a minimum of 2 years' experience of working in the travel sector
*You are able to multi task and manage your time efficiently
*You have excellent written and verbal communication skills with great attention to detail - grammatical accuracy is a must
*You demonstrate a genuine passion for travel and can share your travel experiences with us
*You have a professional approach - excellent time keeping, fantastic relationship building skills and always represent the business well
*Knowledge of a GDS is desirable but not essential. If you don't have GDS skills, we want to
*know how you have demonstrated your skills in learning new systems


Interested:

To apply for the position of After Sales Consultant Click 'apply' to submit your CV.
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

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