Reservations Executive

2 days left

Orpington, Kent, England
Up to £18000 per annum
25 Mar 2019
22 Apr 2019
Joe Bartholomew
Job function
Full Time
Contract Type
Do you have experience working within the Travel/hospitality industry?

This leading independent Hospitality company is looking for a bubbly & energetic Reservations Executive with a can-do-attitude, to join their team in Kent/border of South East London. You will be expected to deliver excellent customer service, build rapports with our clients and process all incoming reservations in line with the company brand.


*To process bookings via phone, email or fax according to brand standards
*To maintain excellent product knowledge
*To understand the business requirements of each individual Trade partner and anticipate their requests and requirements
*To offer after-sale assistance and reply to queries
*To upsell additional product as appropriate at every opportunity
*To maintain an excellent product knowledge on the entire product range by attending regular trade nights and familiarity trips
*To convert sales calls at the highest rate at the highest possible margin
*To handle all incoming complaints in line with the company complaint policy
*To handle all incoming complaints in accordance with company complaint policy


*Experience working within the Travel/Hospitality Industry
*Fantastic telephone manner
*Outstanding customer service skills
*Solid experience in a customer service role
*Desire to deliver the best service to our customers
*Excellent communication skills
*Bubbly can-do-attitude
*Good sense of humour


The successful candidate can expect a competitive starting salary of £18 - 20k, plus company benefits and familiarity trips.


If you would like to be considered for this excellent career opportunity, please send your CV to or apply online.

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